FAQs

You can submit a request through our website or call us at 919-736-6417. We aim to respond within one business day.

We require identity verification using a government-issued ID. Some properties also require background screening based on the homeowner's requirements; when it applies, we explain it before booking.

We primarily offer Extended Stays (30+ days), but we also have specific Flex-Week (7+ day) options available for short-term needs. Longer arrangements use a Vacation Rental Agreement that renews every 30 days.

All stays require a signed Vacation Rental Agreement. Longer arrangements renew every 30 days, and guests provide 15 days' notice before vacating.

For stays starting in less than 30 days, full payment is due at the time of booking.

Weekly rates reflect the additional vacancy risk, turnover work, and administration that come with shorter bookings. Longer stays usually have a lower nightly rate because they provide more consistent occupancy.

Yes, water, electricity, gas (if applicable), and internet are all included in your rental rate.

Yes. Many nurses prefer to take their stipend and book with us directly to save money compared to agency-placed housing.

We understand the needs of shift workers. Some properties include blackout curtains; confirm that amenity for the exact home before booking.

We document high-speed internet and provider details when confirmed for a specific home. Ask us to verify the connection before a bandwidth-sensitive stay.

A deep clean is performed before arrival and after departure. Mid-stay cleaning is available upon request for an additional fee.

Yes. Longer arrangements renew every 30 days, subject to availability. We normally contact you about 17 days before the current agreement period ends to confirm whether you need another 30 days.

Our rates are all-inclusive. One bill covers rent, all utilities (water, power, gas), high-speed Wi-Fi, streaming services, furnishings, linens, kitchenware, and lawn care.

Yes, reliable high-speed Wi-Fi is a standard amenity in all our homes, suitable for remote work and streaming.

Loss of Use coverage helps pay for your living expenses, such as temporary housing, when your home is uninhabitable due to a covered loss.

We ask that you remove trash, start a load of towels (optional), return items to their original place, and lock the home. A full deep clean is handled by our team.

Yes! Our co-founder is a licensed real estate broker and can help you test drive neighborhoods or assist with your permanent home search.

We value transparency. You will see the rent, cleaning fee, and any pet fees before signing. There are no surprise utility bills.

Yes, most of our homes are pet-friendly. We generally accept Dogs Only with a pet fee. Cats are typically not allowed unless you have specific written approval from the owner.

Many of our properties feature fenced yards, which is a major advantage for pet owners compared to apartment living. You can filter for this amenity on our site.

Our homes offer full kitchens, separate bedrooms, private yards, and pet-friendly policies, providing normalcy and stability that a hotel room cannot match.

CFR provides fully furnished, all-inclusive temporary housing for relocations, insurance stays, and corporate travel across North Carolina.

Yes. We regularly partner with adjusters and temporary housing agencies to assist families displaced by fire, flood, or storm damage.

ALE covers the extra costs of living away from home, such as rent specifically. We can help you understand how to maximize this to secure a comfortable home.

We often work directly with housing agencies and understand the ALE process to streamline billing where applicable.

We understand the urgency of displacement. Contact us for our Immediate Move-In availability.

The primary guest must be at least 21 years old to reserve a property.

Our website features high-quality photography and detailed descriptions. Due to guest occupancy, physical tours are not always possible, but we can answer specific questions about layout and amenities.

After your inquiry, we confirm availability and pricing, verify your government-issued ID, and send the Vacation Rental Agreement via DocuSign. If a particular property requires background screening, we explain that requirement separately before booking.

Security deposits are taken on a case-by-case basis depending on the specific property and length of stay.

Yes, we handle lawn care and trash service so you don't have to worry about maintenance.

We have an in-house maintenance team and a network of trusted contractors. You can report issues via text or email, and we aim to respond within 24 hours (sooner for emergencies).

Unlike many vacation rentals, we specialize in mid-term stays (30+ days) and Flex-Week stays for professionals and families, offering hotel-level cleanliness and professional service rather than a weekend party atmosphere.

We serve the entire Triangle region and the Coast, including Raleigh, Durham, Cary, Apex, Fuquay-Varina, Garner, Holly Springs, Wake Forest, and Wilmington.

For stays booked 30+ days in advance, 50% is due at signing and the remainder 3 days before arrival.

Yes, we accept major credit cards.

Absolutely. Our kitchens are move-in ready with cookware, dishes, utensils, and basic appliances. You just need to bring your groceries.

Yes. We provide high-quality bedding and fresh towels. You do not need to bring your own linens.

Yes, all our properties include an in-unit washer and dryer for your convenience.

We have specific inventory located near Duke University Hospital, UNC, and WakeMed, often with easy access to shuttle lines.

We select properties in residential neighborhoods conducive to rest, avoiding the noise of busy apartment complexes.

Yes, we provide clear, itemized invoices suitable for corporate expense reporting.

We have properties in Cary, Morrisville, and Durham that offer short commute times to RTP and major employers like Cisco and Lenovo.

Standard check-in is at 3:00 PM EST, and check-out is at 10:00 AM EST.

We offer a contactless self-check-in process. You will receive a secure door code and instructions before your arrival.

For an arrangement that renews every 30 days, we require 15 days' notice before vacating.