Introduction and Scope
Our Commitment to Privacy. This Privacy Policy describes how Carolina Furnished Rentals (the “Company,” “We,” “Us”), operating in Raleigh, North Carolina, collects, uses, protects, and discloses information that we gather through our Platform, during the booking process, and throughout the duration of the Mid-Term Rental (MTR) vacation rental stay.
Scope. This policy applies to all Users, Guests, and individuals who interact with our services, including prospective and current guests. By using our Service, you consent to the data practices described in this policy.
Information We Collect
We collect information necessary to facilitate vacation rental agreements and comply with legal requirements for renting property.
Personal Information Collected:
- Identification Data: Name, date of birth, Social Security Number (SSN) or Tax ID (required for background checks and leasing).
- Contact Information: Address, phone number, email address.
- Financial Data: Employment history, income verification (pay stubs, tax documents), bank statements, and payment information (e.g., credit card details for deposits/rent).
- Leasing Data: Driver’s license/State ID copy, emergency contact information, and desired lease term.
- Background Check Data: Credit reports, criminal history, and previous eviction reports, obtained during the tenant screening process.
Automatically Collected Information:
- Usage Data: Information about your use of the Platform, including IP address, browser type, device information, and pages visited.
- Cookies: We use cookies and similar tracking technologies to monitor Platform activity and remember user preferences.
How We Use Your Information
We use the collected information primarily for the purpose of fulfilling our contractual obligations and providing the MTR service.
Purposes of Use:
- Tenant Screening and Vetting: To conduct mandatory background, credit, and rental history checks required for lease eligibility in North Carolina.
- Leasing and Management: To create, execute, and manage the Rental Agreement, process rent payments, manage security deposits, and facilitate maintenance requests.
- Communication: To send booking confirmations, lease updates, maintenance alerts, and respond to inquiries.
- Legal Compliance: To comply with federal, state, and local laws, including fair housing laws and tax reporting requirements in North Carolina.
- Marketing: To send promotional information about properties or services, provided you have opted in to receive such communications.
Sharing and Disclosure of Information
We limit the sharing of personal information and only disclose it when necessary for service provision or legal compliance.
Sharing with Third Parties:
- Property Owners/Landlords: We share necessary screening and identity information with the owner of the specific property being leased to finalize the Rental Agreement.
- Service Providers: We use third-party service providers for payment processing, maintenance/repairs, email delivery, and cloud hosting. These providers are required to protect your information.
- Screening Agencies: Background check vendors, credit bureaus, and prior rental verification services to assess tenancy risk.
- Legal Compliance: We may disclose your information if required to do so by law, subpoena, or if we believe such action is necessary to comply with the law or protect our rights and property (e.g., in eviction proceedings).
Data Security and Retention
We implement industry-standard security measures (such as encryption and firewalls) designed to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal or archival requirements.
Your Rights (General US/NC)
Access and Correction. You have the right to request access to the Personal Information we hold about you and request that any inaccuracies be corrected. You may opt-out of receiving marketing or promotional emails from us by using the “unsubscribe” link included in those emails.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at: info@carolinafurnishedrentals.com
